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Office Policies

Office Policies

op---jenAppointments

All patients scheduled for an appointment will be notified within 24-48 hours of such appointment. we ask that each patient arrive at least 20 minutes prior to the appointment to verify and/or update patient information.


No Show / Cancellation Policy

All appointments require a 24-Hour advance notice for cancellation, we understand emergencies arise, but appreciate your consideration of this cancellation policy. If three such occurrences take place, you may be dismissed from the care of your provider. Failure to present at the time of your visit or give a 24-hour advance notice may result in a “No Show” charge.


Prescription Refill

  • Please call your pharmacist for prescription refills
  • Please allow 24-48 hours for prescription refills
  • lf the pharmacist cannot refill your prescription, please call the office during regular business hours.
  • Narcotic prescriptions will be prescribed and refilled during regular business hours.

Medications

Please bring your medications, (both prescribed and over-the-counter) to your appointment visits. It is important to us, and to you, to keep your medications and any allergies updated in your medical records.


Laboratory / Radiology Results

lf you have any laboratory or radiology tests performed, please ask your provider at the time of your visit when you will be notified of the results. lf you have not received either a written or verbal response within 10 days, please call the office.


Patient Obligation

Patients play a vital role in the success of their healthcare by actively participating with the provider and staff in their treatment. By contributing and adhering to a prescribed treatment plan, the patient increases his or her chances for a successful outcome.

The providers at Foresight Family Physicians ask their patients to abide by the following responsibilities:

  • Provide your provider with accurate and complete information regarding symptoms,
    complaints, past illnesses, medication history and hospitalizations relating to your health.
  • Report perceived risks and unexpected changes in your condition and provide feedback relating to the prescribed course of treatment.
  • Ask questions. lf you do not understand the treatment plan, please ask for clarification.
  • Follow and do not deviate from the course of treatment. Not complying to the treatment plan may result in a less successful outcome. Be considerate of the providers and their staff and the policies of the office. The staff and policies have been put into place in order to serve our patients efficiently and effectively.
  • Pay financial obligations at the time of service. Our business office is available to assist you with your financial concerns.

DISCRIMINATION IS AGAINST THE LAW

FORESIGHT FAMILY PHYSICIANS complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex FORESIGHT FAMILY PHYSICIANS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

FORESIGHT FAMILY PHYSICIANS provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Written information in other formats (large print, accessible electronic formats)

If you believe that FORESIGHT FAMILY PHYSICIANS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

  • FORESIGHT FAMILY PHYSICIANS Compliance Officer: Karen Gale
  • Mailing Address: 2503 Foresight Circle
  • Telephone number:970-242-2660
  • Fax: 970-242-4917
  • Email: info@ffpdoc.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, FORESIGHT FAMILY PHYSICIANS s Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509 F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available athttp://www.hhs.gov/ocr/office/file/index.html.


MEDICAL AID IN DYING

In November 2016, Colorado voters passed the Colorado End-of-Life Options Act, which allows qualifying terminally ill adults to obtain a lethal dose of medication to voluntarily end their lives. Under the Act, healthcare providers, including Foresight Family Physicians, are not required to assist qualified patients in ending their lives, and providers are required to establish policies supporting their positions.

Foresight Family Physicians is committed to providing the best possible care for patients approaching the end-of-life, or actively dying, which includes curative and comfort care. We provide coordination for palliative and hospice care, and strive to mitigate suffering and address the fear of pain and loss of control that patients may experience.

We believe we can provide compassionate care and comfort to our patients so they can live with dignity until the time of natural death, and we have therefore opted out of participation.

Foresight Family Physicians’ caregivers will continue to provide coordination of other requested end-of-life and palliative care services to patients and families, and they may discuss the range of available treatment options to ensure patients are making informed decisions with respect to their care.

Any of our patients wishing to request medical aid-in-dying medication will be offered an opportunity to transfer to another facility of the patient’s choice.

Created 3/1/2017


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